Refund Policy
At Gloagi, customer satisfaction is very important to us. We take pride in delivering high-quality products and ensuring your order arrives safely and in perfect condition. If you are not completely satisfied with your purchase, please review our policy below.
Returns & Refunds
Under UK consumer law, you have the right to request a return within 14 days of receiving your order.
To qualify for a return and refund, items must be:
- Unopened
- Unused
- In their original packaging
- In a resalable condition
Due to hygiene and food safety regulations, we cannot accept returns of any supplements or consumable products that have been opened, used, or unsealed.
Refund Process
To begin the return and refund process, please email support@gloagi.com with your full name and order number and await further instructions from our support team.
Please do not return any products unless instructed to do so by us. Any unauthorised returns sent without prior approval may not be accepted.
Once your return has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed back to your original payment method. Please allow 5–10 working days for the funds to appear in your account, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item received was incorrect
- The product arrived damaged or faulty
We strongly recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.
Non-Returnable Items
The following items are non-refundable and non-returnable:
- Opened or used products
- Unsealed supplement containers
- Products purchased through third-party retailers or marketplaces
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact our support team within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging where applicable
We will arrange a replacement, exchange, or full refund at no additional cost to you.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team at support@gloagi.com.