Privacy Policy
Last Updated: 16 May 2026
This Privacy Policy explains how Gloagi (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following types of personal information:
Information You Provide Directly
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment and transaction details
- Information submitted through contact forms, live chat, reviews, or customer support enquiries
Information Collected Automatically
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Time zone and location data
- Cookies and tracking data
2. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver products and provide order updates
- Respond to customer service enquiries
- Operate and improve our website and services
- Personalise your shopping experience
- Detect fraud, misuse, or unlawful activity
- Send marketing communications where you have consented to receive them
- Comply with legal and regulatory obligations
3. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing your personal data:
- Performance of a contract (to process and deliver your orders)
- Legitimate interests (to improve our services and prevent fraud)
- Legal obligations (such as tax and accounting requirements)
- Consent (for marketing communications and certain cookies)
You may withdraw your consent at any time where consent is relied upon.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted third-party service providers where necessary to operate our business, including:
- Payment providers and payment processors
- Courier and delivery companies
- Website hosting and ecommerce platforms
- Marketing and analytics providers
- IT support and customer service providers
These third parties are only permitted to use your information to provide services on our behalf and are required to keep your information secure.
5. Marketing Communications
If you opt in to receive marketing communications, we may send you emails regarding products, promotions, and updates.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, accounting, and reporting obligations.
When your data is no longer required, it will be securely deleted or anonymised.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Restrict or object to certain processing activities
- Withdraw consent where applicable
- Request transfer of your data to another provider
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us at support@gloagi.com.
8. Cookies
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise content and advertisements.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss.
However, no online transmission or storage system can be guaranteed to be completely secure.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with the revised “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: